Questions? Comments? Your inquiries will be answered promptly by e-mail!
Please E-mail us for:
- Product questions or to suggest a new product
- Help in choosing the best product for your needs
- Problems or questions about placing an order
- Instructions for placing an order by mail
- Information on shipping outside the U.S.
- Inquiries about an existing order (Click here to see your order’s status before contacting us)
- Questions on our web design or photo editing services
At the current time we do not offer customer service by phone, but to ensure a high standard of customer care, we provide customer service by E-mail. This ensures a written record of your request and our response. Your inquiry will be answered promptly by someone in our TMB family. When you e-mail, you should first receive an automated reply which will confirm that your inquiry has been submitted. Once we have received your inquiry, it will then be answered by a real person by return e-mail. If the automated reply doesn’t reach you, this may indicate that our personal response may not reach you, either. In that case, please check your e-mail’s SPAM folder or JUNK mail settings to be sure our message has not been misdirected or blocked, and add to your e-mail’s approved sender list or whitelist. We make every effort to reply to all inquiries promptly, sometimes within minutes. However, if you have not received a reply within 24 hours, or the automated confirmation e-mail never arrived, be assured, we are not ignoring you! Technology is wonderful, but it can sometimes fail. If you need to e-mail us a second time, please put the words “2nd request” in the subject line. You may also visit our Facebook Page and leave us a message, and we will be sure to get in touch with you.
We can accomodate your requests for guaranteed overnight or 2-day delivery! Our shopping cart is not designed to handle custom shipping options, however. For a quick quote on Super-Expedited shipping, please E-mail us with your request. For faster service, please include the following:
- The Product ID of the item(s) you wish to order
- The destination zip code
- Whether the destination is a street address or a P.O. Box
- Whether the destination is a commercial or residential location.
- Whether you need guaranteed 2-day or Overnight
- What payment method you intend to use
You will need your order number from the “Thank you” page or your order confirmation e-mail, and the e-mail address used to place the order.
You should have received a confirmation e-mail with the link to the above order status page when you placed your order. Also, we will e-mail you again when there is a change in order status. If you do not receive these messages, it may have been routed to your JUNK mail folder, or been blocked by SPAM filtering software. Occasionally, a customer will enter an e-mail address with a typographical error, and this will prevent their confirmation and change of order status e-mails from arriving. If you have any questions, please contact us at the e-mail address above.
At this time, we do not offer payment by phone. If you wish to place an offline order, you may do so by completing the order through the shopping cart system, choosing “Payment by Mail” as your payment method. Once your order has been entered, your confirmation e-mail will contain a link to a form that includes the address for sending us your payment. Please be aware that payments made by personal check may delay the shipment of your order while waiting for the payment to clear.
In addition to information specific to the products and services we offer on this site, you may enjoy visiting these other sites:
For general information on Bluebirds, please visit our affiliated sites: